Return and Refund Policy

• **1. Return & Exchange Duration**
  – Customers can request a return or exchange within **7 days of receiving** the product.
  – To be eligible, the item must be **unopened, unused, undamaged**, with **original tags and packaging**, and accompanied by proof of purchase (invoice or receipt).

  **2. How to Initiate a Return or Exchange**
  – Contact our customer support team via email at ` operapkt@gmail.com ]` or WhatsApp at `[03016909522]`.
  – Provide your **order number**, date of purchase, and reason for return/exchange.
  – Returns or exchanges **must be approved** before being dispatched—unauthorized returns will not be accepted.

  **3. Return Shipping**
  – For non-defective returns, the **customer is responsible for return shipping costs**.
  – We recommend using a **trackable shipping method**; we are not responsible for lost returns.

  **4. Refund Process**
  – Once we receive and inspect the returned product, we will process the refund within **3–5 business days** to your original payment method.
  – Original shipping charges are **non-refundable**, unless the return is due to defect or our mistake.
  – If approved, you may opt for **store credit** instead of a refund—valid for **12 months** (optional).

  **5. Defective or Incorrect Items**
  – If you receive a **damaged, defective, or incorrect item**, inform us **within 48 hours** of delivery.
  – We will arrange a **free replacement or full refund**, including return shipping costs.

  **6. Items Not Eligible for Return**
  – **Used, opened**, or tampered products are not eligible.
  – **Final sale or discounted items** cannot be returned, unless they arrive damaged or defective.

  
  **7. Contact Information**
  For any return, exchange, or refund inquiries, please reach out to us:
  * **Email**: \[operapkt@gmail.com ]
  * **Phone/WhatsApp**: \[03016909522]